Live Chat
Fast support for login, dashboard and basic account questions.
Support team available
Need help with TraidiumX?
Contact our support team for account, trading, wallet, KYC, referral, fee campaign and technical assistance.
Avg Response
15 Min
Support Mode
24/7
Global Support
Multi-Lang
Support Dashboard
Help Center
Account Support
KYC
Trading Support
F&O
Wallet Support
INR
Campaign Support
Rebate
Current Ticket
Not CreatedTX-SUPPORT-0000
Submit the form below to generate a support ticket.
Support Channels
Choose your support channel.
Select the best support route based on your issue type.
Email Support
Best for detailed issues, documents, KYC and account verification.
Compliance Desk
For KYC, AML, risk disclosures and policy-related support.
Technical Help
Report UI bugs, trading terminal issues and frontend problems.
Create Ticket
Tell us what happened.
Please fill out the support form below to submit a query. A unique support ticket ID will be generated for your request.
support@traidiumx.com
Location
Ahmedabad, Gujarat, India
Support Hours
24/7 support workflow
TRACKING
Your Support Tickets
| Ticket ID | Issue Type | Subject | Priority | Status | Date |
|---|---|---|---|---|---|
| Loading your support tickets... | |||||
TX
TraidiumX Support Hub
Ahmedabad, Gujarat
Support Routing
Your ticket reaches the right desk.
01
Account / KYC Desk
Verification, identity, profile and security issues.
02
Trading Desk
Futures, options, order form and terminal support.
03
Wallet Desk
Deposit, withdrawal, fee, rebate and transaction queries.
Support FAQ
Contact FAQ.
Quick answers before creating a support ticket. Learn about ticket tracking, compliance policies, and database logging.
Is this ticket saved in database?
Yes. All submitted tickets are saved live in MongoDB Atlas database, linked to your user profile, and can be viewed or resolved by admins.
Can users upload documents for KYC support?
Document upload is planned for a future update. Currently, KYC tickets are routed directly to the compliance admin desk for immediate review.
How will real support tracking work?
Real support tracking is fully active. You can monitor your tickets and their statuses (Open / In Progress / Resolved) directly from the history table above.